accent that works front desk in evenings ( oct. she runs it perfectly, can i hire you ? : ) huge shout out up blond female w. front desk staff was the best part, especially the front desk manager. bed bugs are a big issue in nyc and they were fully prepped and ensured that not one room would have any. from the first phone call to the moment we picked up our bags the staff went above and beyond. although we didn't need access to it, our car was in a parking garage a few blocks away which wasn't fun when we were checking out and dragging all our luggage through the streets of fell's point, but that was a minor inconvenience. we had no issues with our room, reservations, getting assistance with our vehicle, etc. the staff was exceptional ( especially those at the front desk ). the hotel itself was very clean and well maintained. the location of the hotel was wonderful, very convenient to all the activities.
We stayed at the UNknown for a girl's weekend which also happened to be during fell's point fun festival. ( constant sirens from fire trucks and ambulances ) i do not recommend this hotel the area was pretty noisy when it was time to get some shut eye. we are now in august and i am still trying to recuperate my money. i noticed that they had charge me $ 75 for parking ! i didn't even have a car ? this was in may.
when i checked my hotel bill on the plane. to top it off i flew into UNknown and then took a taxi. i had to constantly ask the maid for things that should have been in the bathroom already. When i arrived my room was given to someone else.